Privacy Policy



Last Updated: 9/15/2018

This Privacy Policy explains how information about you is collected, used and disclosed by ChangeRoots, Inc. (“ChangeRoots”).  This Privacy Policy applies to information we collect when you use our websites, and other online products and services that link to this Privacy Policy (collectively, the “Services”) or when you otherwise interact with us.

We may change this Privacy Policy from time to time.  If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification).  We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices and the ways you can help protect your privacy.

Collection of Information Information You Provide to UsWe collect information you provide directly to us.  For example, we collect information when you create an account, participate in any interactive features of the Services, fill out a form, make pledges, makes a contribution or donation, communicate with us via third party social media sites, request customer support or otherwise communicate with us. The types of information we may collect include your name, email address, postal address, phone number, and any other information you choose to provide.  Information We Collect Automatically When You Use the Services When you access or use our Services, we automatically collect information about you, including:Transaction Information: We collect information about your contribution transactions, such as the date of the transaction, contribution and tip amount, and the first and last four digits of your payment card numbers.  Note that we use a third-party payment processor to process your transactions and we do not collect or store full payment card information. For more information about how that information is collected, processed and stored, please refer to our payment processor’s privacy policy and terms.Log Information:  We collect log information about your use of the Services, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to our Services.Device Information:  We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers and mobile network information.Information Collected by Cookies and Other Tracking Technologies:  We use various technologies to collect information, including cookies and web beacons to collect information about you when you interact with our Services or emails.  Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular and count visits.  Web beacons are electronic images that may be used in our Services or emails and help deliver cookies, count visits and understand usage and campaign effectiveness. For more information about cookies, and how to disable them, please see “Your Choices” below.Information We Collect From Other SourcesWe may also obtain information from other sources and combine that with information we collect through our Services.  For example, we may collect information about you from third parties, including but not limited to publicly available sources. If you create or log into your account through a social media site, we will have access to certain information from that site, such as your name, account information and friends lists, in accordance with the authorization procedures determined by such social media site.
Use of InformationWe may use information about you for various purposes, including to:Provide, maintain and improve our Services;Provide and deliver the products and services you request, process contribution transactions and send you related information, including confirmations and invoices, Send you technical notices, updates, security alerts and support and administrative messages;Respond to your comments, questions and requests and provide customer service;Communicate with you about products, services, offers, promotions, rewards, and events offered by ChangeRoots and others, and provide news and information we think will be of interest to you;Monitor and analyze trends, usage and activities in connection with our Services; Detect, investigate and prevent fraudulent transactions and other illegal activities and protect the rights and property of ChangeRoots and others;Personalize and improve the Services and provide advertisements, content or features that match user profiles or interests;Link or combine with information we get from others to help understand your needs and provide you with better service; andCarry out any other purpose described to you at the time the information was collected.
Sharing of InformationWe may share information about you as follows or as otherwise described in this Privacy Policy:With vendors, consultants and other service providers who need access to such information to carry out work on our behalf;In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation or legal process;If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of ChangeRoots or others;In connection with, or during negotiations of, any merger, sale of ChangeRoots assets, financing or acquisition of all or a portion of our business by another ChangeRoots; Between and among ChangeRoots and our current and future parents, affiliates, subsidiaries and other companies under common control and ownership; andWith your consent or at your direction.We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.
Social Sharing Features The Services may offer social sharing features and other integrated tools (such as the Facebook “Like” button), which let you share actions you take on our Services with other media, and vice versa.  Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.
Advertising and Analytics Services Provided by OthersWe may allow others to provide analytics services and serve advertisements on our behalf across the Internet and in applications.  These entities may use cookies, web beacons, device identifiers and other technologies to collect information about your use of the Services and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in apps, links clicked and conversion information.  This information may be used by ChangeRoots and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on other websites and better understand your online activity. For more information about interest-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit  We may also work with other websites or platforms (such as Facebook) to serve ads to you as part of a customized campaign, unless you notify us that you prefer not to have information about you used in this way.  To opt out, email us at
Transfer of Information to the U.S. and Other CountriesChangeRoots is based in the United States and the information we collect is governed by U.S. law.  By accessing or using the Services or otherwise providing information to us, you consent to the processing, transfer and storage of information in and to the U.S. and other countries, where you may not have the same rights and protections as you do under local law.
Your ChoicesAccount InformationYou may update, correct or erase your account information or deactivate your account at any time by logging into your online account. If you wish to delete your account, please email us at, but note that we may retain certain information as required by law or for legitimate business purposes.  We may also retain cached or archived copies of information about you for a certain period of time.CookiesMost web browsers are set to accept cookies by default.  If you prefer, you can usually choose to set your browser to remove or reject browser cookies.  Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.Promotional CommunicationsYou may opt out of receiving promotional emails from ChangeRoots by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.Mobile Push Notifications/AlertsWith your consent, we may send promotional and non-promotional push notifications or alerts to your mobile device.  You can deactivate these messages at any time by changing the notification settings on your mobile device.
Contact UsIf you have any questions about this Privacy Policy, please contact us at: